Does your team...
Avoid giving honest feedback to colleagues or direct reports?
Struggle to push back on a senior leader or client?
Leave tense meetings feeling the real issue was never addressed?
Lose composure, or soften the message until the point disappears?
Come across as defensive or aggressive when the stakes are high?
Let small issues grow into bigger problems across the team?
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Want to speak with authority, while nurturing relationships that matter?
A lot of people think that handling difficult conversations well is something we are either born with or without
But that is far from the truth
To the untrained ear, a difficult conversation feels like a minefield
To the trained ear, it's simply a set of skills practised over and over
Open a difficult conversation with clarity
Sound calm and authoritative under pressure
Set boundaries with a simple 5-step process
Disagree and push back respectfully
Practise real scenarios live, with direct feedback from Trang
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Learn how to:
How is this workshop delivered?
→ In person or virtual: in-person delivery is recommended for the strongest results, with a virtual option for remote or distributed teams
→ Full-day or half-day: the complete training is a full-day, 6.5-hour workshop, or a half-day covers the foundational edition
→ Techniques you can use instantly: new skills your team can apply in their very next conversation
→ Built around interaction: live demonstrations on stage, group breakout sessions and personalised feedback for improvement
