Helping customer-facing teams speak with clarity, warmth and composure, so every customer feels understood.
Great customer communication isn't a personality trait. It's a skill anyone can learn and practise.
... And yet, so many customer-facing teams have never had formal training on this one skill they use every day.
Who is this workshop for?
- Customer service and support teams.
- Sales and account management teams.
- Front desk, reception and hospitality staff.
- Clinics and practices with patient-facing staff.
- Membership and subscription businesses.
What your team will learn
→ Rapport in 30 seconds: how to build trust from the very first moment, in person or over the phone
→ A warm, confident voice: voice techniques to sound warm, calm and confident, even on a difficult call
→ Clear explanations: how to explain information and next steps clearly and simply
→ Calm under pressure: what to say to de-escalate frustrated customers, and how to say no without damaging the relationship
How is this workshop delivered?
→ In person or virtual: in-person delivery is recommended for the strongest results, with a virtual option for remote or distributed teams
→ Full-day or half-day: the complete training is a full-day, 6.5-hour workshop, or a half-day covers the foundational edition
→ Techniques you can use instantly: new skills your team can apply in their very next conversation
→ Built around interaction: live demonstrations on stage, group breakout sessions and personalised feedback for improvement
